Managed Care Provider Call Center
Owner: Managed Care Provider
Contractor: McKenney’s, Inc.
The McKenney’s team provided design-assist services and installed mechanical systems for a new member services contact center in Duluth, Georgia.
Everything about this major project was tight—the space and the schedule. The work area in the existing building was very dense, with minimal space for mechanical systems. The owner was counting on the team to complete the project on time, in order to open this 145,000-square-foot call center serving eight states and the District of Columbia.
It was apparent from the start that design changes were needed, which would impact the budget. To address this, the McKenney’s team provided design-assist services to help reduce the construction costs and purchase equipment requiring long lead ordering times. Being brought in during preliminary planning stages allowed the McKenney’s team to assist in redesigning the space — including a unique support structure for the rooftop units.
Collaboration with the design team mitigated major structural and design issues, allowing the owner to open its new contact center on time and under budget.
Have a question for our experts or want to see more project highlights? Leave your comment below and check out our website and knowledgebase for more information.